Platform Terms of Use

Using Axalytics Wellness

Axalytics Wellness is an Axalytics Consulting platform for finding psychologists and counsellors, booking online or in-person appointments, paying the chosen practitioner, and managing appointment information. These terms apply to patient and practitioner accounts.

When you create an account, you agree to these platform terms and acknowledge the Privacy Policy. Your practitioner’s payment, cancellation and service terms are presented separately at booking and require separate acceptance.

Accounts and eligibility

Provide accurate account and booking information, verify your email, protect your password, and use your own account. Appointments on this platform are for adults aged 18 or older. Patients must confirm their current location and check with the practitioner that services can be provided in that location.

Patient accounts access their own appointments. Practitioner accounts manage their own professional profile, availability, fees, payment credentials and client bookings. Administrator access is managed by the platform owner; public administrator registration is unavailable.

Practitioners and care

Practitioners provide the professional service and are responsible for their qualifications, professional registration where applicable, eligibility to serve the patient’s location, informed consent for care, and their professional records. Profiles require platform review before publication. Review does not guarantee a particular treatment outcome.

Practitioners must keep their profile, fees, policies, availability and private video links accurate. Do not misrepresent your identity or qualifications or access another person’s private information.

Bookings, payments and cancellations

Online card appointments are confirmed after the payment gateway’s captured payment is verified. Where a practitioner offers cash, an in-person appointment is confirmed with cash due at the clinic. PayPal email payments are offered to patients outside India: the appointment remains reserved awaiting the practitioner’s verification of receipt. Submit the transaction reference in your dashboard. Payments go directly to the practitioner’s account. The platform currently charges no booking commission.

Practitioner fees and payment records are maintained in INR. A displayed local-currency amount is an estimate; card checkout and cash bookings show the INR amount charged. For PayPal, the INR fee is converted into the practitioner’s selected receiving currency using the latest available reference rate, and the exact amount and INR equivalent are shown before reservation. The payment provider and your bank may apply their own exchange rate or fees.

Before payment, review and accept the chosen practitioner’s payment and cancellation terms. A cancellation request does not automatically cancel a session, release the slot or issue a refund. The practitioner must review the request and any payment or refund.

Video sessions and notifications

In-person sessions take place at the clinic address agreed at booking. Video sessions use the practitioner’s supplied meeting link and the meeting provider’s service. Booking confirmations and calendar invitations are sent by email to both participants. Patients can turn appointment reminder emails on or off in their dashboard. Calendar applications apply their own import and notification settings.

WhatsApp reminders require a connected business sender and a separate patient opt-in. Email, calendar and message delivery can be delayed or fail; check your dashboard for appointment and payment status.

Scheduled support and account closure

This platform is for scheduled appointments. It is not monitored for emergencies. If you need urgent assistance, contact emergency services or an appropriate crisis service in your current location.

Patients can request permanent account deletion from Account settings after completing active appointments and resolving pending payments or cancellations. Deletion removes the login and personal booking information held by the platform; anonymized historical appointment and payment records remain. It does not issue refunds or remove copies held separately by your practitioner or service providers.

Abuse, fraudulent activity, misrepresentation or unauthorized access may lead to restricted platform access. Affected bookings, payments and applicable rights must still be addressed.

Questions and updates

For platform questions, contact Axalytics Consulting through the main business website. For care, payment or cancellation questions, contact your chosen practitioner using the details associated with your appointment.

The effective version appears above. Policy acceptance is recorded with the account. New versions will be published here; materially different data uses require their own appropriate notice and choice. These terms do not replace rights available under applicable law.